Cancellation & Refund Policy
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :
- 30 days & prior to arrival : Full refund
- 30 days to 15 days prior to arrival - 50% of the tour/service cost.
- 15 days to 10 days prior to arrival - 75% of the tour/service cost.
- Less than 10 days prior to arrival - 100% of the tour/service cost. ( No Refund )
Please note - Irrespective of above mentioned cancellations slabs - incase of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.
Fixed departure – Fixed departure packages are non refundable or subject to refund airline taxes.
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Our liabilities & limitations :
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of Russia, the same would be charged as extra.
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